Infrared scans for insurance requirements
Send us your insurer's request. Our Level II thermographers match the inspection, report and certificate to it, for commercial and industrial sites across Canada.
Our insurance partner
For Aviva customers
Save 10% on infrared scans
Dynamic Thermal Imaging has partnered with Aviva. Let us know you are an Aviva customer when requesting your scan, and we will include the 10% discount in your quote.
Our listing on Aviva’s public supplier page is being added.
Your policy sets the requirements
Match the inspection to your insurer’s request
Commercial insurance requirements vary by policy and facility. Your insurer may request an electrical infrared inspection, a particular inspection interval or proof that identified deficiencies have been repaired.
Share the request with us before booking. We confirm the equipment scope, access, normal operating load and report requirements with you. Your insurer decides whether the documentation satisfies your policy.
A report you can act on
- Equipment identification and inspection coverage
- Thermal and visual photos of findings
- Severity, observations and recommended action
- Inspection conditions and any access limitations
- Certificate documentation where included in the agreed scope
From your insurer’s request to a repair plan
- 01
Share the requirements
Send the renewal letter or inspection request, site location and approximate equipment count.
- 02
Plan and inspect
We confirm safe access and arrange the thermal inspection under representative operating load.
- 03
Review the findings
Use the report to prioritise repairs and provide the documentation your insurer requests.
Before you book
What to send us
- The insurer’s letter, email or risk-control recommendation that asks for the scan
- Your renewal or compliance deadline
- Site addresses and an access contact for each
- An equipment list or approximate count of panels, switchboards, MCCs and transformers
- Normal operating hours, so the scan is done under representative load
We use the request to agree the scope, report format and any certificate in your quote, before the visit is booked. If your deadline is close, tell us the date when you enquire.
When the scan finds problems
Anything urgent is reported to your site contact before we leave. The full report usually follows within 10 business days, with each finding graded by severity and a recommended action, so your electrician can fix the most urgent items first.
If your insurer asks for proof of repair, keep the repair records with the report, and ask us about a follow-up scan of the repaired equipment.
Who does the inspection
Aviva’s inspection guidance (opens a new tab) recommends a qualified thermographer with at least Level 1 certification. Our inspections are carried out by Level II thermographers.
What you receive
See a sample inspection report
Our sample shows the reporting available to your electricians, insurer and management: a Certificate of Electrical Compliance, colour-coded severity, repair recommendations with photos, an asset inventory, and year-over-year trending. This is a complete sample with demo client data.
What is a hot spot worth?
Downtime exposure calculator
Every electrical failure has a price: lost production, emergency call-outs, damaged equipment. Use your own numbers to see the exposure an annual infrared inspection is protecting.
Thermography finds the loose, corroded and overloaded connections before they open under load. Many commercial insurers ask for an annual infrared scan. See whether yours does.
Insurance inspection questions
Does every insurer require an annual infrared inspection?
No. Requirements vary by insurer, policy and facility. Some ask for a yearly scan, others for a one-time inspection or proof that deficiencies were repaired. Your insurer’s request is the reference we work from.
Will my insurer accept the report?
Your insurer decides whether the documentation satisfies your policy. Sharing their request before booking lets us match the scope, report and certificate to it.
How does the Aviva discount work?
Tell us you are an Aviva customer when you request a quote, and the 10% discount is included in the quote.
What if my deadline is close?
Tell us the date when you enquire. The scan needs equipment running at normal load, so we plan around your operating hours, and the report usually follows within 10 business days of the visit. The quote confirms the dates we can offer.
Ready to see your facility in infrared?
Tell us about your facility and we reply within one business day, or call Halifax 902-329-9685 or Calgary 403-493-9715.